Responsible Gaming at gkbaje — Play Smart, Stay in Control

1. Our Commitment to Safe Play

gkbaje was built for players across Bangladesh who love the thrill of live cricket betting, BPL match-day wagering, IPL in-play markets, and a wide range of online casino games. We are genuinely proud of the entertainment experience we offer. However, we also recognise that gambling, like any activity involving money and excitement, carries risks — and that a small number of players may develop patterns of behaviour that cause harm to themselves, their families, or their finances.

Our responsible gaming programme is not a box-ticking exercise. It is a core part of how gkbaje operates. We invest in player protection tools, train our support staff to identify and assist at-risk players, and make it as easy as possible for any player to apply limits, take breaks, or exit the Platform entirely if they feel they need to. We want every player in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh to be able to say that their time on gkbaje was genuinely enjoyable and never something they regretted.

This page explains every responsible gaming tool available to you, how to use each one, and where to find additional help if you believe gambling may be becoming a problem. We encourage all players to read it — not just those who feel they have a problem, but anyone who wants to play intelligently and stay in control.

2. Age Restriction & Verification

gkbaje strictly prohibits anyone under the age of 18 from registering an account or placing any wager on the Platform. This is a non-negotiable policy, and we enforce it through a combination of self-declaration at registration, automated risk-based screening, and manual KYC document verification.

How Age Verification Works

When you create a gkbaje account, you are required to confirm that you are aged 18 or over. Prior to processing your first withdrawal, you will be required to complete a full KYC verification process by submitting a valid Bangladeshi National ID card, passport, or driving licence. If the document cannot be verified as belonging to a person aged 18 or above at the time of account registration, the account is immediately suspended and no withdrawal is processed until the matter is resolved.

gkbaje also screens for behavioural indicators of underage play — for example, accounts registered with mobile numbers flagged as belonging to individuals under 18 by our third-party verification partners. Any account found to be operated by a minor will be closed, bets will be voided, and the deposit balance will be returned to the source payment method.

Protecting Young People in Your Household

If you share a device with children or younger family members, we strongly recommend using a device-level parental control application to block access to gambling websites. You should also never save your gkbaje login credentials in a shared browser and should always log out fully after each session. If a minor has accessed your account without your knowledge, contact our support team immediately so we can conduct a full review.

3. Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in oneself. It is not defined by how much money you spend or how often you play, but by whether gambling is causing harm — to your finances, your mental health, your relationships, or your daily responsibilities. The following are common warning signs that gambling may be becoming a problem.

Behavioural Warning Signs

• Spending more money on gambling than you originally planned or can afford.
• Chasing losses — continuing to bet in an attempt to recover money you have already lost.
• Gambling with money set aside for essential expenses such as rent, food, bills, or school fees.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to stop.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Borrowing money from others to fund gambling, or taking out loans for this purpose.
• Neglecting work, family, or social obligations because of time spent gambling.
• Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
• Making repeated unsuccessful attempts to cut down or stop gambling.
• Feeling a need to bet increasing amounts of money to experience the same level of excitement.

If You Recognise These Signs

If you recognise several of the above signs in your own behaviour, please do not wait. Use one of the player protection tools described in the sections below — a cool-off period or self-exclusion can be activated within minutes. If you are unsure whether your gambling is becoming a problem, take the self-assessment questionnaire in the next section. You can also reach our support team at any time via live chat or by emailing [email protected].

4. Self-Assessment Questionnaire

The following questions are adapted from widely used problem gambling screening tools. Answer honestly — your responses are for your own reflection only and are not recorded by gkbaje. If you answer "Yes" to three or more questions, we strongly encourage you to speak with our support team or contact an external helpline.

5. Player Protection Tools

Every registered gkbaje player has access to the following protection tools directly from their account dashboard. All tools are free to activate, take effect immediately (or within the stated timeframe), and cannot be reversed by gkbaje customer support once applied — this is intentional, to protect you from impulsive decisions to undo a limit you have set.

How to Access These Tools

All player protection tools are located in your gkbaje account under Account Settings → Responsible Gaming. If you cannot find a specific tool or need help applying a limit, contact our support team via the 24/7 live chat on site or by emailing [email protected]. Our team can apply any limit on your behalf while you are on the call or in the chat.

6. Self-Exclusion

Self-exclusion is the most comprehensive protection tool available on gkbaje. It is designed for players who recognise that they need a significant, enforced break from gambling — not just a short pause. When you self-exclude, your account is completely locked, and a series of additional safeguards are automatically applied.

What Happens When You Self-Exclude

• Your gkbaje account is immediately suspended and you are logged out of all active sessions.
• All pending deposits are cancelled and returned to your payment method (bKash, Nagad, Rocket, Upay, or bank account).
• Any available balance may be withdrawn upon request — contact our support team to process this during your exclusion period.
• All promotional emails, SMS notifications, and WhatsApp messages from gkbaje are permanently stopped for the duration of the exclusion.
• Re-registration using the same mobile number, device, or payment method is blocked for the full exclusion period.
• If you attempt to create a new account during your exclusion period and are identified, the new account will be closed.

Available Exclusion Periods

• 6 months — the minimum self-exclusion period.
• 1 year
• 2 years
• Indefinite — your account remains locked until you make a formal written request to reopen it, subject to a mandatory 7-day cooling-off review by our player protection team.

How to Self-Exclude

You can initiate self-exclusion in three ways:

1. Via your account dashboard under Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred period and confirm. Effective immediately.
2. By contacting our 24/7 live chat support team and asking them to apply a self-exclusion to your account. They will action this within minutes.
3. By emailing [email protected] with the subject line "Self-Exclusion Request", including your registered mobile number. We will action the exclusion within 24 hours of receiving your email and send a confirmation.

7. Support & External Resources

gkbaje's support team is your first point of contact for any responsible gaming matter. However, we also encourage players who feel they may have a gambling problem to reach out to independent counselling and support organisations. Speaking to an independent professional can be an important step towards recovery.

Practical Steps to Regain Control

Alongside using gkbaje's built-in tools, the following practical steps are widely recommended by problem gambling support organisations:

• Talk to someone you trust. Sharing the problem with a family member, close friend, or community leader often relieves pressure and opens the door to practical support.
• Take control of your finances. Ask a trusted person to manage your bKash or Nagad account temporarily, or set up transfer limits with your bank (Dutch-Bangla Bank, City Bank, BRAC Bank, or others) to prevent large gambling deposits.
• Install blocking software. Third-party apps can block gambling websites across your devices at the operating-system level, making it harder to access sites even if you feel a strong urge.
• Replace the time gambling occupied. Physical activity, community involvement, learning a new skill, or spending time with family are effective ways to fill the time and manage the urge to gamble.
• Seek professional counselling. A qualified counsellor or psychologist experienced in behavioural addictions can provide structured, evidence-based support for problem gambling. This resource is available in major Bangladeshi cities including Dhaka and Chittagong.

8. Responsible Gaming FAQ

Can I set a deposit limit before I make my first deposit?

Yes. Deposit limits can be applied at any point — including immediately after registering your account and before you make any deposit. In fact, we recommend setting a monthly budget limit as one of your first account setup steps. Navigate to Account Settings → Responsible Gaming → Deposit Limits to do so.

How quickly does a cool-off period take effect?

Cool-off periods are applied instantly the moment you confirm the request via your account dashboard or via our live chat support. You will be logged out within seconds of the cool-off being activated. Any open bet that has already been accepted will be settled normally; no new bets can be placed during the cool-off period.

Can I withdraw my balance during a self-exclusion?

Yes. Your available balance is still yours during a self-exclusion period. Contact our support team via email at [email protected] to request a withdrawal to your registered bKash, Nagad, Rocket, Upay, or bank account. We will process this even while your account is in a self-exclusion state.

Will gkbaje send me promotional offers during my cool-off or self-exclusion?

No. All marketing communications — including SMS, email, and WhatsApp messages — are automatically stopped as soon as a cool-off or self-exclusion is activated. If you receive any promotional communication after activating these tools, please report it to our support team immediately so we can investigate.

What if I feel my gambling is seriously out of control right now?

Contact our live chat support team immediately. They are available 24/7 and can apply an instant account suspension while you decide on the appropriate longer-term tool. You do not need to wait — getting your account suspended today can prevent significant harm. Alternatively, email [email protected] right now with the subject line "Urgent — Please Suspend My Account".

Does gkbaje monitor my play for signs of problem gambling?

Yes. gkbaje uses automated monitoring to detect behavioural patterns associated with problem gambling — such as rapid loss-chasing sequences, sharp increases in session frequency, or deposits that significantly exceed a player's historical norm. Where our system flags a concern, a member of our player protection team will proactively reach out to check in. You may receive a message asking how you are doing — this is not a restriction, simply a welfare check.